Terms and Conditions
Terms & Conditions
All orders placed with Extreme Turbo Systems (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on Extreme Turbo Systems Price List and all conditions listed below. All parts shall remain the property of Extreme Turbo Systems until paid for in full. All orders shipped to a Washington State address must pay state, county & city sales tax as required by the Washington State Board of Equalization. In the event that an order placed on the web does not calculate sales tax and the order is being shipped to a Washington address, Extreme Turbo Systems will calculate the sales tax when the order is processed and call or e-mail the customer with the new amount.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available.
Shipments with a value of greater than $350.00 USD will be shipped with a Signature Requirement due to issues with fraud and to prevent package theft. We are not able to waive the signature requirement, but do allow for scheduling of a specific delivery dates or to have the shipment held at a UPS/FedEx location for pickup should it be necessary.
Any refused shipments returned to Extreme Turbo Systems do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Extreme Turbo Systems for refused shipments. The customer will be charged freight expenses associated with the refused shipment and will also be subject to either our standard re-stocking policy or a secondary shipping charge to send the order back out.
All Credit Card Orders can only be shipped to a verified Billing Address. Credit Card and Paypal orders will not be shipped until all information are verified and matched. All other orders (check, money order, & gift certificate) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days.
Shipping cutoff is 12:00PM PST, any orders placed after this cutoff time are not eligible for same-day shipping in most cases.
International Shipping Note - The above conditions may not apply to international orders i.e. parcels being dispatched to addresses outside of the USA. The cost of shipping parcels internationally will generally be higher than stated above and will be calculated on an individual order basis and notified to the customer at the point of sale or via email. Delivery time, tracking and conditions of delivery will be unique to each international order. The customer will be responsible for the cost of shipping the product to an international address, including any import duties or taxes, and for ensuring the product purchased is acceptable for import under customs law in the relevant country. Extreme Turbo Systems will not be liable for, including any costs associated with, import, seizure, taxation or non-delivery of products, orders or parcels requiring international delivery.
Canceled Orders - Any orders that are placed through Extreme Turbo Systems that are canceled prior to shipping are subject to a 3% Processing Fee on any refunded total. This 3% fee is retainable as store credit to be used on a future order if no refund is requested, the credit will be given in the form of a coupon code to be used at a later date.
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt of merchandise with no exception. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the outside of the returning package and tag the item(s) inside with your company name and the R.A Number. All returns must be received by Extreme Turbo Systems within 10 calendar days after the R.A. Number has been issued. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. A 20% restocking fee will be assessed on all authorized returns and cancelled orders. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment.
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Extreme Turbo Systemsn will not initiate any claims with the carrier.
Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.
All special orders (personalized/specially fitted) items must be paid in full at the time of order. This includes turbo kits, anodize intercoolers, any non standard options and any body kit/part. All special orders and custom orders will be processed in the most timely and efficient manner possible. However, Extreme Turbo Systems will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items.
LIMITED WARRANTY INFORMATION: All products manufactured by Extreme Turbo Systems will carry a 5 Year Manufacturer's Warranty to the original purchaser of the product. Warranty items are subject to submission to the manufacturer for inspection and approval for repair BEFORE replacement of merchandise. The customer will assume all responsibility for shipping and handling fees, and no labor or inconvenience may be included in any warranty claims. Extreme Turbo Systems reserves the right to deny any warranty claim when damage is found to be due to abuse, negligence, mishandling, or improper installation.
** If you are not the original purchaser of the product, but are able to provide proof of the original purchase, a 3 Year Limited Warranty will apply from the original purchase date **
** Please Note - Any Exhaust Components (Manifolds, Downpipes, Dump Tubes, etc.) that have been Heat Wrapped or Ceramic Coated will carry a Limited 90 Day Warranty **
All merchandise sold by Extreme Turbo Systems is only subject to manufacturer warranty, if any. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use of any parts, all parts designed and sold by Extreme Turbo Systems are intended for off-road use only.
All engine modification components, except those that are exempt, have been designed and are intended for off-highway application. These components are legal in Washington for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the vehicle's manufacturer warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. Further, all engine parts, headlight units, light bulbs and electrical components are sold AS IS without any warranty and may not be returned. User assumes all cost and risks associated with these and other import items.
By submitting an order to Extreme Turbo Systems, customers hereby acknowledge and agree to abide by the above "Terms and Conditions" of Extreme Turbo Systems.